Privacy

Your privacy is important to you. It is also important to us. We respect your privacy and understand the importance of protecting your personal information. Protection, confidentiality and non-infringement of your personal data are our top concerns.

Please read this Privacy Policy carefully. It explains our role as a data controller and data processor of the personal information we collect, including (i) what data we collect, (ii) why and how we collect and use the data, (iii) our rights to use the data, (iv) how long we retain the data, and (v) how the data is shared.

We may update this Privacy Policy periodically. We will notify you through our website of any future changes to our processing purposes that affect how we use your personal data.

We only use your personal information to manage your account, to provide you with requested products and services, and to keep you informed of our products and services. Here are the important details:

Services and Products

We offer a variety of services and products that are provided through our website and in written contracts with our customers. Some of these products and services involve the use of personal data in printed form, while others use personal data in electronic data form. Information and contract terms for most products are located in your membership or service agreement with us, the terms of service section of our website, and in written customer contracts. Please refer to your membership or service agreement, terms of service and your written customer contract (if applicable) for important information about specific products and services.

We may obtain your personal information from customers pursuant to written contracts that set out the specific purposes for which we may access, use, transfer and store your personal information. In such cases, (i) our customers are obligated to obtain your prior consent to allow the collection and processing of your personal information and (ii) we are required to obtain your separate consent for the purposes described in this Privacy Policy. Examples of personal information that may be obtained from our customers include the demographic information described above, as well as data about your personal health, including but not limited to diagnosis, treatment, insurance and payment information.

Cookies and Other Similar Technologies

We use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and gather demographic information about all of our user base. We also use the services of Google Analytics Solutions to simplify website usage.

How do we use your personal data?

We use your personal data only for the purpose for which it was collected, i.e. to provide you with information about our products and services and, where relevant, to comply with local legal obligations. We use your personal data for the following purposes:

Perform contracts with users. Provide you with purchased products and services. For example, we use your personal information to facilitate access to our website services.

Performance of business contracts. Processing personal information received from companies that purchase our products and services. We may receive data from our customers, subject to a written agreement that sets out the specific purposes for which our institute may access, use, transfer and store your personal information. Our customers are responsible for obtaining your consent before sending your personal information to our institute. Our institute separately obtains your consent for permitted uses described in this Privacy Policy. Examples of personal information that may be obtained from our customers include your name, address, contact information and social security number or other unique identifier, and data about your personal health, including, but not limited to, diagnosis, treatment, insurance and payment information.

Contributing de-identified personal information to master files available to healthcare providers and other persons contracted by our company. As part of our mission to advance healthcare research and education, personal data received by our company may be de-identified and stored in an encrypted database in the cloud that is provided to customers on a subscription basis under a written agreement for research and education purposes.

Customer support. Supporting your use of our products and services. This includes using personal information to diagnose product problems and provide other account-related services.

Customer engagement and communication. Communicate with you via email or other electronic media, such as service issues, invoices, renewals, etc. Other situations where we interact with you include confirming product purchases, resolving complaints, and inviting you to participate in one of our product surveys.

Marketing for our company. Send you information about products and services that may be of interest to you. We communicate with you via email or other electronic media. You can stop us from contacting you for marketing purposes at any time. You can do these things by unsubscribing, changing your settings online, or contacting our customer support team. For information on withdrawing your consent and making a complaint, please see Your Rights, Questions, Concerns, and Complaints below.

For example, fulfilling requests from authorities, fulfilling our administrative duties, and fulfilling our obligations in legal disputes.

Improving and personalizing our products and services. Improving your and other users' experience of our products and services. We may also use your information to provide you with consulting services in accordance with contractual tasks.

Maintenance, development, and incident management. Resolving issues you may encounter when using products or services, and for administrative purposes during routine maintenance tasks.

General business process execution, internal administration, and management reporting. To be able to conduct our business. This includes processing and handling your information for accounting, legal and other administration-related purposes, management reporting, accounting and collection, and audit-related purposes.

Notice to EU Data Subjects: Decisions regarding the purposes and methods of processing personal data are made by our European office, which acts as a data controller and data processor for such processing of personal data. Our US office acts as a sub-processor and jointly decides on certain data processing methods.

Your Rights, Questions, Concerns and Complaints

If you have consented to the processing of your personal data, you may withdraw your consent at any time by updating your preferences through our website or by sending an email to [email protected]. We will stop processing your information upon receipt of your notice